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Order confirmation.

Your order will be confirmed by email to the address you provided at checkout. Please check your spam folder if this email does not appear in your inbox. When your order has been despatched, we will also confirm this by email to the address you provided along with tracking for the shipment.

Cancellation of an order.

Should you change your mind and decide to cancel your order, please notify us by emailing info@palette-london.com, entitled ‘I wish to cancel my order’.

Under the United Kingdom's CONSUMER CONTRACTS (INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS, you have the right to cancel your order for any product purchased from the Palette web-site, for a full refund or exchange. However, if your order has already been shipped, you will need to return the order to us. Upon receipt of the return, we will deduct the cost of outward mailing from the sum refunded.

Please note that in the interests of hygiene, hosiery and earrings cannot be returned, unless they are faulty.

Please read our Return Policy for further details.

Order status.

If you have a registered account, you can view the status of your order by logging into ‘My Account’ at the top of the Palette Home page and clicking through to My Order.