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Privacy Policy

Privacy Policy

Palette London is committed to ensuring that your privacy is protected. The information that you provide when using our web-site will only be used in accordance with this privacy policy.

Palette may update this policy periodically. You should check and review our privacy policy to ensure that you are happy with any changes. This policy is effective from 25th June 2022.

We collect the information you provide
Your Name. Full Address and postcode.Telephone Number. Email Address. Information relevant to offers and discounts. Preferences and interests.

What we do with the information we collect
Palette London is committed to protecting the privacy of our site visitors and customers. We will not disclose information about our visitors and customers to third parties except when we are arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.

We will use your information to understand your needs and provide you with the best possible service, in particular for the following reasons:

Internal record keeping.

To improve our products and services.

To send you details of new products, product updates and product promotions but only if you have agreed that we can do so.

We will not sell your name, postal address, e-mail address or other personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.

Your Financial Information
On occasions, you may choose to provide your payment details to Palette London via telephone (as an alternative payment method to those offered on our website. On such occasions, Palette London will process your payment manually, using the information you have supplied.

All financial information supplied by you to Palette London will not be disclosed to any third party, other than our merchant bank (Paypal Payment Pro) who will securely process your payment.

Upon receiving confirmation of your payment, Palette London will not retain or store your payment information.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to complete a form on this web-site, look for the box that you can click to indicate that you do not want the information used for marketing and communication purposes.

If you have previously agreed that we can use your personal information for marketing and communication purposes, you may change your mind at any time. All Palette London customers have the option to opt-out of receiving marketing communications. If you do not wish to receive marketing communications from us, you should opt-out by visiting 'My Account' which you can locate on our home page. You can access 'My Account' once you register and login. Or click on the "unsubscribe" link in any email communications which we might send you

We ensure that all information you provide us with remains secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you online. The Palette online site is SSL (Secure Socket Layer) certified. This provides crucial online identity and security by encrypting confidential information. The Palette London online website is also compliant with PCI Data Security Standards.

We may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity. Your credit rating is unaffected.

How we use cookies
A cookie is a small file, which asks permission to be placed on your computer’s hard drive.  Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering information and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web-page traffic and improve our web-site in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and those which you do not.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. 

Links to other websites
Our web-site may contain links to other websites of interest.  However, once you have used these links to leave our site, you should note that we do not have any control over that third-party web-site.  Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and this privacy statement does not govern such sites.  You should exercise caution and look at the privacy statement applicable to any web-site linked to

Checking your Details
If you wish to verify the details you have submitted to Palette London, you may do so by contacting us via email or address provided below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your email address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your email and password. We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information.

Contacting us
Please contact Palette London at / Or, write to us at:

Palette London

4 Sebastian House
2-4 Sebastian Street
United Kingdom