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Once your order has been completed, you will receive a confirmation email. Please check your spam folder if this email doesn't appear in your inbox. Your order will be despached within 24 hours with the exception of orders placed at the weekend which will be shipped the next working day. Once despatched, you will receive a further email to confirm this. 

Free Shipping Policy

Receive free shipping when you spend:

UK £100.00 or more

Europe (EU) £200.00 or more

Non-EU £300.00 or more

Please note: 

Should you decide to return your order, the outgoing shipping charge will be deducted from the value of your order. Review our return policy for further details.

Free shipping is not available for products that are on sale or discounted.

How much will it cost?

Palette currently charge the following shipping rates:

To the UK

Band 1: Up to 0.5 kg - £6.00

Band 2: Up to 1 kg - £8.00

Band 3: Up to 2 kg - £10.00

To Europe (EU)

Band 1: Up to 0.5 kg - £12.00

Band 2: Up to 1 kg - £16.00

Band 3: Up to 2 kg - £24.00

To Non-EU

Band 1: Up to 0.5 kg - £16.00

Band 2: Up to 1 kg - £22.00

Band 3: Up to 2 kg - £34.00

How we ship

Palette London will ship your product to the address you provided when placing your order. You will be required to sign for it. Should you be unavailable to sign for the parcel, a card will be left to notify you of attempted delivery. Please ensure you arrange redelivery.

How long will it take?

UK. 2 - 3* working days.

Non-UK destinations. 4-9* working days.

* We can not guarentee these delivery timings, due to circumstance that may delay shipping.

Please note:

Products lost or damaged in transit are fully insured. 

If I return a product, are shipping charges refunded?

We do not refund shipping charges. Should you decide to return your order, the cost for returning the product is your responsibility. Please see our return policy for full details.

Will I incur Custom & Duty charges?

If you are ordering product from outside of the European Union, you may incur Customs & Duty charges. You will be responsible for these charges. We cannot calculate your import duty for you. Please contact your local customs office for current charges before you order.