All Non-UK Shopping is TAX FREE - VAT will be deducted at checkout

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Terms & Conditions

 

Payment Options

Paypal

Visa / Delta / Electron

Mastercard / Eurocard

Maestro

 

Tax (VAT)

VAT is charged at 20% on new products and 5% on vintage products.

Non-UK orders are Tax Free. VAT will be deducted at checkout before you confirm your order.

 

Order confirmation

Once your order has been completed, you will receive an order confirmation email. Please check your spam folder if this email doesn't appear in your inbox.

Orders are despached within 24 hours. Late Friday and Saturday orders will be despatched on the next working day.

When your order is on its way, we'll send you an email to confirm this, along with tracking number.

 

Order cancellation

If you change your mind and decide to cancel your order, please notify us by emailing info@palette-london.com, entitled ‘I wish to cancel my order’.

You have the right to cancel your order for any product purchased from the Palette London web-site, for a full refund. However, if your order has already been shipped, you will need to return the order to us. Please review our Return Policy for further details.

 

Shipping

Once your order has been completed, you will receive an order confirmation email. Please check your spam folder if this email doesn't appear in your inbox.

Orders are despached within 24 hours. Late Friday and Saturday orders will be despatched on the next working day.

When your order is on its way, we'll send you an email to confirm this, along with tracking number.

 

Free Shipping Policy

Shipping is free when you spend up to: UK £100.00 / Europe (EU) £200.00 / Non-EU £300.00

Free shipping is not available for products that are on sale or discounted. Review our full Shipping Policy.

Please note: Should you decide to return your order, the outgoing shipping charge will be deducted from the value of your order. Review our Return Policy for further details.

 

When shipping is not free, we charge:

To the UK

£ 6.00 - Up to 0.5 kg

£ 8.00 - Up to 1 kg 

£10.00 - Up to 2 kg 

 

To Europe (EU)

£ 12.00 - Up to 0.5 kg

£ 16.00 - Up to 1 kg 

£24.00 - Up to 2 kg 

 

To Non-EU

£ 16.00 - Up to 0.5 kg

£22.00 - Up to 1 kg 

£34.00 - Up to 2 kg 

 

Shipping Courier

Orders are despatched using the Royal Mail ‘Track & Sign for’ service. We may occasionally use an alternative shipping courier.

You will be required to sign for the delivery. Should you be unavailable, a card will be left to notify you of attempted delivery. Please use this card to arrange redelivery.

 

Delivery Times

UK 2-3 days. EU 5-7 days. Non-EU 7-10 days. Delivery times are not guaranteed.

Products lost or damaged in transit are fully insured. 

 

Custom & Duty charges

If you are ordering from outside of the UK, you may incur Customs & Duty charges. You will be responsible for these charges. We cannot calculate your import duty for you. Please contact your local Customs & Duty office for current charges. 

 

Return & Exchange Policy - Conditions of return

Please email us at info@palette-london.com to confirm that you wish to return or exchange an order. Please confirm your order number.

Full price and sale items must be returned to us in their original condition within 14 days of receipt. This is inclusive of all original packaging, with any product and security tags still in tact. Items packaged in a box, e.g footwear, must also be repackaged in an outer box or bag for protection. Please ensure any fragile items are repackaged appropriately to prevent any damage that may occur in transit. Returned items that fall outside of these conditions will not be eligible for a refund or exchange. For hygiene reasons we cannot accept returns of pierced jewellery, underwear or swimwear.

Should you wish to exchange your order, please email us at info@palette-london.com confirming your order number and the product exchange you wish to make. You are responsible for the return shipping costs.

Please enclose with your return / exchange a copy of your 'Order Confirmation' email.

 

Faulty Items

Please email us at info@palette-london.com with your order number and the nature of the fault.  

 

Customs Duties

If we are charged custom duties and tax when receiving your return from outside of the UK, these charges will be deducted from your order value. Please ensure that you attach to your return all customs documentation required from your country.

 

Return shipping costs

You are responsible for the return shipping costs. Use a trackable shipping service to ensure proof of delivery. We also recommend that the value of the retuned item be fully insured, for your own protection.

 

Send your returned to

For UK Orders: Palette London (product return), 4 Sebastian House, 2-4 Sebastian Street, London, EC1V 0HE

For Non-UK Orders: Palette London (product return), No Duty To Pay, 4 Sebastian House, 2-4 Sebastian Street, London, EC1V 0HE, United Kingdom

Please ensure that your Name and Address details are clearly labeled on the outside of the packaging, should the shipping courier need to return it to you.

 

Refunds

Refunds will be issued back to the original payment method, within 7 working days of receipt.

Outward shipping charges are not refundable.

This returns policy does not affect your statutory rights.