Shipping

Orders are normally despached within 24 hours. Late Friday and Saturday orders will be despatched the next working day. When your order has been despatched, you will receive an email to confirm this, along with tracking number.

Free Shipping Policy

Free shipping is offered when you spend a minimum of:

United Kingdom £100.00 

Europe (EU) £250.00

Non-EU £300.00.

Should you decide to return your order, outgoing shipping charges will be deducted from the value of your order. Review our Return Policy for further details.

Products on sale or discounted (discount codes) are not eligible for free shipping.

When shipping is not free, we charge:

To the UK

£6.00 -   Weight Band 1

£8.00 -   Weight Band 2

£10.00 - Weight Band 3

To Europe (EU)

£16.00 - Weight Band 1

£20.00 - Weight Band 2

£24.00 - Weight Band 3

£28.00 - Weight Band 4

To Non-EU 

£20.00 - Weight Band 1

£26.00 - Weight Band 2

£32.00 - Weight Band 3

£38.00 - Weight Band 4

Shipping Courier

Orders are despatched with the Royal Mail ‘Track & Sign’ service in the UK. Non-UK orders are despatched with the Royal Mail, DHL, Fedex and USPS. We may occasionally use alternative shipping couriers.

You will be required to sign for your delivery. If you are not available to receive delivery, a card will be left with instructions for you to rearrange delivery.

Delivery Times

UK 2-3 days. EU 5-10 days. Non-EU 7-14 days. Delivery times are not guaranteed.

Orders lost or damaged in transit are fully insured. 

Custom & Duty charges

Orders from outside of the United Kingdom may incur tax and customs duty charges. You will be responsible for these charges. We cannot calculate these charges for you. Please contact your local Customs & Duty office for current charges. 

Please contact us at sales@palette-london.com if you require more information