Return & Exchange Policy
Conditions of return
Please email us at firstname.lastname@example.org to confirm that you wish to return or exchange an order. Please confirm your order number.
Full price and sale items must be returned to us in their original condition within 14 days of receipt. This is inclusive of all original packaging, with any product and security tags still in tact. Items packaged in a box, e.g footwear, must also be repackaged in an outer box or bag for protection. Please ensure any fragile items are repackaged appropriately to prevent any damage that may occur in transit. Returned items that fall outside of these conditions will not be eligible for a refund or exchange. For hygiene reasons we cannot accept returns of pierced jewellery, underwear or swimwear.
Should you wish to exchange your order, please email us at email@example.com confirming your order number and the product exchange you wish to make. You are responsible for the return shipping costs.
Please enclose with your return / exchange a copy of your 'Order Confirmation' email.
Please email us at firstname.lastname@example.org with your order number and the nature of the fault.
Refusal to accept the order at point of delivery will be treated as a return. Our return policy stipulates that the buyer is responsible for the cost of returning the order and once returned to us, the cost of the return and outward shipping charges will be deducted from the value of the order.
If we are charged custom duties and tax when receiving a return from outside of the United Kingdom, these charges will be deducted from the order value. Please ensure that you attach to your return all customs documentation required from your country.
Return shipping costs
You are responsible for the return shipping costs. Use a trackable shipping service to ensure proof of delivery. We also recommend that the value of the retuned item be fully insured, for your own protection.
Send your returned to
For UK Orders: Palette London (product return), 4 Sebastian House, 2-4 Sebastian Street, London, EC1V 0HE
For Non-UK Orders: Palette London (product return), No Duty To Pay, 4 Sebastian House, 2-4 Sebastian Street, London, EC1V 0HE, United Kingdom
Please ensure that your Name and Address details are clearly labeled on the outside of the packaging, should the shipping courier need to return it to you.
Refunds will be issued back to the original payment method, within 7 working days of receipt.
Outward shipping charges are not refundable.
This returns policy does not affect your statutory rights.