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Return Policy
Return Policy

Return & Exchange Policy
Return Conditions

Should you decide to return your order, please complete the return form enclosed with your order.


We also ask that you email us at to confirm your return and order number.

Returns must reach us within 14 days from the date of delivery.

You are entitled to a refund or an exchange if you return your item in perfect saleable condition, unworn with all original labels and tags attached. Items packaged in a box, e.g footwear, should be repackaged in an outer box or bag for protection. Please ensure any fragile items are repackaged appropriately to prevent damage in transit.

Returned items that fall outside of these conditions will not be eligible for a refund or exchange.

For hygiene reasons we cannot accept returns of pierced jewellery, underwear, hosiery, leggings and swimwear.

Should you wish to exchange your order, please email us at confirming your order number and the product exchange you wish to make. You are responsible for the return shipping costs.

Paypal's Free Return Service
When making payment with your PayPal account, you can activate PayPal's "Free Returns" service for up to twelve returns a year. For more information, please visit:

Faulty Items
Please email us at with your order number and the nature of the fault.  

Tax & Customs Duty
Refusal to accept an order at point of delivery will be treated as a return. Our return policy stipulates that the buyer is responsible for the cost of returning an order. Once returned to us, the cost of the return and outward shipping charges will be deducted from the value of the order.

If we are charged custom duty and VAT when receiving a return from outside of the United Kingdom, these charges will be deducted from the order value. Please ensure that you attach to your return all customs documentation required from your country.

Return shipping costs
You are responsible for the return shipping costs. Please use a trackable shipping service to ensure proof of delivery. We also recommend that the value of the retuned item be fully insured, for your own protection.

Send your returned to
For UK Orders: Palette London (product return), 4 Sebastian House, 2-4 Sebastian Street, London, EC1V 0HE

For Non-UK Orders: Palette London (product return), No Duty To Pay, 4 Sebastian House, 2-4 Sebastian Street, London, EC1V 0HE, United Kingdom

Please ensure that your Name and Address details are clearly labeled on the outside of the packaging, should the shipping courier need to return it to you.

Refunds will be issued back to the original payment source within 7 working days.

Any shipping charges incurred when placing your order are not refundable.

If your order qualified for free shipping, the shipping cost we incurred will be deducted from the value of your order. Please review our Shipping Policy for more information

This returns policy does not affect your statutory rights.